All warranties require compliance with Royalty’s recommended care and cleaning instructions and are voided if not followed.
Topical treatments (including many fungicides, bactericides, biocides, anti-statics and stain resists, etc.) may adversely affection the soil resistance and/or other benefits of your Royalty carpet. These warranties exclude any claim or liability for defects and damage to Royalty carpet caused by such topical treatments.
Recommended cleaning: So that you can enjoy your Royalty carpet for years to come, we suggest that you maintain your carpet by following the recommended steps and information:
- Frequent thorough vacuuming
- Prompt spill cleanup
- Periodic professional care and cleaning
Keep your carpet looking great and prolong its life by vacuuming it thoroughly, and frequently, particular in high-traffic areas.
- Use a good vacuum cleaner with beater bars and good suction. Change bags and filter routinely, and keep recovery tanks clean
- Walk-off mats at entrances will also help minimize dirt particles being tracked onto the carpet and reduce soil accumulation
- The Carpet & Rug Institute publishes a list of approved vacuum cleaners on its website – www.carpet-rug.org. Carpet warranties may be voided if a non-approved vacuum is used.
Basic Steps for Cleaning Common Food & Beverage Stains
What you need:
- Clean white cloths or white paper towels
- 1 cup of warm water
- ¼ teaspoon mild, clear liquid dishwashing liquid
- Do not use dishwashing liquid that contains hand lotion
- Immediately scoop up as much of the spill as possible. Do not rub. Blot with a clean white absorbent cloth or paper towels to remove excess moisture. Use a wet/dry vacuum if spill is large.
- Use warm water, NOT hot, and blot with clean white cloth or paper towels. Press down firmly to remove as much moisture pas possible. DO NOT RUB as rubbing can alter carpet’s texture. Repeat until no stain is evident on cloth or towels.
- If stain remains on carpet, make a solution of warm water and mild dishwashing liquid (1/4 teaspoon to 2 cup water). Using a clean white cloth or sponge, apply enough solution to cover stain and let soak for 5 minutes.
- IMPORTANT: Blot up the excess moisture. Rinse with warm water and blot thoroughly using a clean white cloth or sponge to extract water. Repeat until all detergent is removed – any residual detergent may accelerate soiling.
- Absorb remaining moisture with layers of white paper towels, weighted down overnight with non-staining glass or ceramic object.
- When completely dry, vacuum or brush the pile to restore texture.
- If stain reappears after drying, it may be because some of the stain remained deep in the pile and “wicked” up to the surface. If so repeat steps 3 through 6.
Soiling is the build-up of dirt particles and other similar materials that cling to the carpet fibers and dull their beauty. Over the course of time, these particles and materials can accumulate within carpet pile and result in a gradual dulling of the carpet’s color. When you notice this situation is not corrected by vacuuming, it is time to have your carpet cleaned by a trained, qualified carpet care professional.
- We recommend professional hot water extraction or steam cleaning every 12 months. Depending on soil build-up, traffic type and color of carpeting, such as with lighter shades, your carpet may need professional cleaning more often.
NOTE: Most stain and soil resistance warranties require professional carpet cleaning within 30 days prior to making a warranty service request. Documentation of proper maintenance following recommended guidelines from date of installation is also required.